PRD offers ongoing support services. Our experienced professionals are on hand to assist remotely or through onsite visits.
Support include:
- 2nd line production support
- Operational support and skills
- Training and mentoring customers and users
- Capacity planning (i.e. Increase volumes thorough acquisitions and mergers)
Technical and systems reviews.
These services are offered on a Time and Materials basis. Short term or long term contracts can be negotiated. These contracts can be for full-time or part-time services.
Maintenance Support Contracts
Maintenance Support Contracts include:
- Product & Operations support
- Helpdesk support
- Free upgrades to the latest version
In most cases, Maintenance & Support are included as part of our products. It is included as standard within all QuickStart Billing, simply to ensure resellers are kept up-to-date with the latest features and specific customer requirements are constantly enhanced. QuickStart Billing is subject to constant R&D roadmap development to ensure it remains leading edge.
|
Licence
