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PRD offer a range of services to meet your needs. These include
Bespoke Implementations.
PRD offers proactive consultation, functional design and full project and QA management on all implementation. PRD will work with you to ensure systems evolve to meet your changing and expanding needs, from full systems to small changes and enhancements, including upgrades from continuous R&D development.
PRD have several large tier one customers, who following bespoke implementations, are now using our toolset technology themselves to configure their own systems and enhancements. This demonstrates the usability and flexibility of our toolset technology. We offer full training, support and maintenance if required
Pre-configured Solutions.
Although no one implementation is an exact match for another, and because we want our systems to fit into your IT infrastructure, our pre-configured systems will include up-to two weeks free configuration and implementations to ensure solutions are "tweaked" to meet your exact requirements.
This is suitable for SMEs and re-sellers.
Hosted Solutions.
Allows us to look after your full billing and administration requirements, and all invoice distribution. You can check your invoices remotely, and we do the rest. This allows you to focus on account and relationship management.
This is suitable for SMEs and re-sellers.
Maintenance, Product and Operational Support
PRD offers 24/7 helpdesk support, continuous upgrades and enhancements. We also offer on-site operational support on a full time basis or on a needs only basis. We offer remote support if required.
Whatever your operational and billing requirements, we will provide assistance and support, either working alongside your current operational and user teams, or remotely.
Training.
PRD offers all training requirements, from applications training, to test team training, to configuration training to general user and operational training.
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